Construction schedules move. A painter runs a day late, an inspection gets pushed, a house is not ready when somebody said it would be. This page explains what happens to the money when that occurs, so nobody has to negotiate it in a driveway at five in the morning.
1. Canceling or rescheduling a booked job
- More than 24 hours before the start time: no charge. Call or email and we release the slot.
- Inside 24 hours: also no charge, provided we can fill the slot. In a normal week we can. Superintendents deal with slipping schedules constantly and we do not punish them for it.
- Crew already dispatched and on site: a trip charge equal to the job minimum ($185) applies, because the truck, the crew and the morning are already spent. That is the only cancellation charge this company has.
2. When we cannot start
If our crew arrives and the space is not workable — another trade still running, no power at the panel, no access, standing water — we call the superintendent before touching anything. Rescheduling in that situation is free the first time. A repeat on the same job carries the trip charge described above.
3. Re-cleans instead of refunds
When something is missed, our first answer is to come back and fix it, not to argue about the invoice.
- Anything identified during the walk with the superintendent before we load out is corrected on the same visit, at no charge.
- Anything found within 48 hours of completion is corrected on a return visit at no charge, provided no other trade has worked in the space since we finished.
- If a return visit is not practical because the closing or inspection has already passed, we credit the disputed portion of the invoice instead. Credit is calculated on the affected area, not the whole job.
4. Adjustments to an issued invoice
An invoice that does not match the accepted quote is our error and is corrected the day it is reported. If a card or ACH payment was already taken on an incorrect amount, the difference is returned by the same method within five business days. Card reversals can take an additional cycle to appear depending on the issuing bank — we cannot control that timing and will not pretend we can.
5. How to raise something
Call (386) 265-4417 or write to [email protected] with the jobsite address and the invoice number. A person from this corporation answers — there is no ticket queue and no outside call center. Issues raised before noon are normally resolved the same day.
6. Contact
DRYWALL ABOVEBOARD INC
1800-B Elkcam Blvd, Deltona, FL 32725
(386) 265-4417 · [email protected]
Florida Division of Corporations document P22000026834 · Status: ACTIVE